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Many people who work with customers, especially in retail and hospitality, will encounter selling age-restricted goods. There are many goods that are age-restricted and not all of them are immediately obvious. To add further complication, declining a sale due to perceived age can generate emotions and hostility.

In this course, you will learn about goods that are age-restricted and explore techniques to manage situations when they arise.

Learning outcomes

By the end of this course you will have learned about:

  • Goods and their age restrictions
  • Accountability and repercussions
  • How to verify a customer’s age

Preloaded Scorm Module

  • Understanding Age Restrictions
  • Checking ID
  • Scenario

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